Shipping Policy

Last updated: 30.06.2026

Thank you for shopping with ORIVO. We are committed to delivering your order as quickly and efficiently as possible.

Order Processing

All orders are processed within 1–3 business days after payment has been successfully received.

Orders are not processed or shipped on weekends or public holidays.

During periods of high demand, processing times may be slightly longer.

Shipping Time

Estimated delivery times are:

• Germany: 5–12 business days

• Europe: 5–12 business days

• International: 5–15 business days

Please note that delivery times are estimates and may vary due to customs clearance, weather conditions, carrier delays or seasonal demand.

Shipping Costs

Shipping costs are calculated during checkout and displayed before payment.

From time to time, ORIVO may offer free shipping promotions.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking information.

Please allow up to 72 hours for tracking information to become available.

Customs & Import Duties

International orders may be subject to customs duties, import taxes or other fees imposed by your local authorities.

These charges are the responsibility of the customer.

Incorrect Shipping Information

Please ensure that your shipping address is correct before completing your purchase.

ORIVO cannot be held responsible for delays or failed deliveries caused by incorrect or incomplete shipping information provided by the customer.

Lost or Delayed Shipments

If your package appears to be delayed, please allow a reasonable amount of additional time before contacting us.

If your shipment is confirmed as lost by the carrier, please contact our customer support and we will work with you to find an appropriate solution.

Damaged Packages

If your package arrives damaged, please contact us within 48 hours of delivery.

Please include:

• Your order number

• Photos of the package

• Photos of the damaged item

This allows us to investigate the issue and provide an appropriate solution.

Contact

If you have any questions regarding shipping, please contact us:

ORIVO

Email: getorivo.business@gmail.com